Refund and Returns

Refund & Return Policy

At Premier Catahoula Leopard Dogs, we are committed to providing healthy, well-adjusted puppies to our clients. Our policies ensure transparency and protect both the buyer and the well-being of our puppies.

1. Health Record & Certificate

At the time of sale, we provide:

  • A health record detailing vaccinations and deworming, as required by law.

  • A veterinarian-signed health certificate, issued no later than 21 days before sale.

  • If a health certificate cannot be provided for any reason, we will issue a seller-signed guarantee of good health.

2. Initial Veterinary Examination

To maintain your rights under this guarantee, you must have your puppy examined by a licensed veterinarian within 10 days of purchase. If the veterinarian determines that the puppy is clinically ill or unfit for sale, you may:

  • a. Return the puppy for a full refund.

  • b. Exchange the puppy for a comparable replacement.

  • c. Keep the puppy and receive reimbursement for veterinary expenses (up to the purchase price).

Note: If any pre-existing health conditions were disclosed in writing at the time of sale, these options will not be available for that condition.

3. Genetic Guarantee

This guarantee covers hereditary or congenital defects that:

  • Result in the puppy’s death.

  • Significantly impact the puppy’s quality of life.

Coverage lasts until the puppy turns one (1) year old. In brachycephalic (flat-faced) breeds, stenotic nares (narrow nostrils) are considered normal and are not covered as a genetic fault. If a flat-faced puppy is diagnosed with elongated soft palate (ESP), we may request a second opinion from a veterinarian in your area.

4. Notification Requirements

If a veterinarian detects a health issue, you must notify us within two (2) business days, providing:

  • Vet’s name, address, and phone number.

  • A veterinary certificate confirming the condition.

Failure to notify us within this timeframe will void the guarantee.