Refund and Return

Refund & Return Policy

At Blue Bayou Catahoulas, we take great pride in raising healthy, well-adjusted Catahoula Leopard Dog puppies and in building honest relationships with our clients. We understand that adopting a puppy is a significant commitment, and we’re committed to providing clear, fair policies to protect both you and the well-being of our dogs.

Below is our Refund & Return Policy, designed to give you peace of mind throughout your puppy adoption journey.

1. Health Records & Certificate

At the time of sale, we provide you with:

  • A detailed health record listing all vaccinations and deworming, as required by law.

  • A veterinarian-signed health certificate issued no more than 21 days before the sale.

If, for any reason, a veterinary certificate cannot be provided, we will issue a seller-signed guarantee confirming the puppy’s good health.

2. Initial Veterinary Examination

To ensure the ongoing health of your puppy and to maintain your rights under our guarantee:

  • You must have your puppy examined by a licensed veterinarian within 10 days of purchase.

If the veterinarian determines that your puppy is clinically ill or unfit for sale, you may choose to:
a. Return the puppy for a full refund.
b. Exchange the puppy for another of comparable value, if available.
c. Keep the puppy and receive reimbursement for veterinary expenses, up to the purchase price.

Important: If any pre-existing health conditions were fully disclosed in writing at the time of sale, these options will not apply to that specific condition.

3. Genetic Health Guarantee

Our genetic health guarantee covers hereditary or congenital conditions that:

  • result in the puppy’s death, or

  • significantly affect the puppy’s quality of life.

This coverage remains valid until your puppy reaches one (1) year of age.

Please note:

  • For brachycephalic (flat-faced) breeds, conditions like stenotic nares (narrow nostrils) are considered normal and are not covered as a genetic defect.

  • If a flat-faced puppy is diagnosed with an elongated soft palate (ESP), we may require a second veterinary opinion from a professional in your area.

4. Notification Requirements

If your veterinarian discovers a health issue, it is crucial that you notify us within two (2) business days, providing:

  • Your veterinarian’s name, address, and phone number.

  • A veterinary certificate clearly describing the diagnosed condition.

Failure to notify us within this timeframe may void your health guarantee.

At Blue Bayou Catahoulas, our goal is to ensure every puppy and every family starts their journey together on the right paw. If you have any questions or concerns about this policy, please don’t hesitate to Contact Us. We’re here to help you every step of the way.